Hi, I’ve just purchased a brand new WD My Book Essential Drive (Says Win7, Vista and XP compatible on the box)
It lights and spins up absolutely fine and egg timer comes on desktop and USB icon appears by the clock bottom right but that’s it! It appears in device manager with a yellow exclamation mark with the error of driver not installed properly.
When I click to reinstall or update driver, it has a good think and then just returns the message that nothing better was found.
When restarting the PC I just get a blank windows desktop when shutting down - almost as though something is clashing with it.
I’ve disable the firewire 1394 card completely, I’ve even rolled my computer back using system restore to last week and I get the option when pressing “update driver” to have disk and manually install the driver instead. I’ve managed to obtain it from WD’s website but despite it trying to install WDCSAM.sys to C:\Windows\System32\Drivers the green bar gets all the way to the end and then just hangs. It wont finish installing it.
Any ideas please I’ve spent a whole day on this, ready many many posts. The drive doesnt appear in drive management either. It’s just not being seen,
One thing to note - I’ve tried it on a separate PC, with the exact same spec and it works 100% fine, the firware is bang up to date as well with the latest version.
It must therefore be something clashing on the PC in question but event log lists nothing and I’m stuck
Can anyone give any further advice please