Bought two new My Cloud Home Duo's but having issues, please help

Well. . . .let me know how this works out.

I am not optimistic about your odds, however.

Granted, this link may be related to the single “home” drives, while you are running a “home duo”. I am not clear how the underlying software is different. You may find better advice in the “home duo” subforum.

“I have already told you more than I know”.