Yeah, I hear you.
So. . .I am not sure, but part of the issue may be that these are “Home Duos”, which as I mentioned earlier are technically a different product than the “My Cloud”.
If I understand correctly, the older “My Cloud” units are Linux OS based, and the “My Home” products are running an Android OS. The feature sets are decidedly different. The “My Cloud” is much more flexible, but unfortunately a lot less secure from a Cyber perspective. The “My Home” is more secure, but was deliberately designed with a much more basic feature set.
The NAS units (EX2, EX4, EX2100, EX4100 etc) are the only current WD products running the old “My Cloud” O/S.
If you are having to use mycloud.com. . . .does that mean all the data has to be uploaded to WD and then downloaded back to your system? YIKES. My system would rollover and die if I had to do that. (My upload speed is advertised as 5mb; but all my NAS devices seem to get 0.5mb upload speed tops when transferring over the internet).
I hear you on the new products. While I really like my current WD devices (I have a MyPassport wireless, a MyCloud single drive, and a NAS); my next device would also be likely from a competitor (The MyCloud software just seems too old at this point; and the “My Home” line is too basic for my tastes)