WD Community

Blue Light Not on

@OrettNH Have you already checked this?

If that’s not the problem then see the Dashboard. See example image below. While I have Windows 10 on my desktop and laptop they show up as Windows 8 under Cloud Access. The other two that are showing are my cell phone and tablet. Click on, tap or activate image to enlarge it.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.