Backup issues with WD backup

Hello, i need some help with my current situation. I just upgraded my computer to an SSD, and then used WD backup as the program to backup all my files, onto My Passport. I am currently trying to restore all my files, but i am running into some problems:

  • i cant choose where to restore all my files to, as the option to restore to my original file location is greyed out.

  • i tried restoring by choosing the “select location” tab, but that just restored all my files INSIDE the passport drive, filling it up completely.

  • i dont know how to get all my files back without having to manually move them all to their original location.

If anyone knows how i can best restore my files from backup, that would be very nice, thank you!

OS: windows 10
Wd backup version: 1.9.6354

Hello ANGERY,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en