My Windows 7 computer cratered and I have now bought a new Windows 10 computer. I plugged in My Passport to restore all my data, and Windows recognizes it, but the WD Backup software doesn’t. When I open it, it tells me that I have no files to restore. I can access the files on My Passport via Windows Explorer but, of course, there are multiple versions of backed-up files so I can’t just use the copy function; I need to use the WD Restore function.
I’ve searched this Community help forum to find an answer, and although there are similar issues, I haven’t found one that’s quite the same. I’m new to the forum, so perhaps I don’t know how to search properly, but all my data is on this back-up and I need to figure out how to restore it. I’d appreciate any help!