Backup does not recognize my passport

[RSuzanne]

I can copy files to it, but the backup app does not recognize my passport.

[ERmorel]

Hi,

What’s the model number of your drive?

Is this a WD backup app? which one?

[Jure_D]

Hi. I have the same problem. My drive is My Passport Ultra and I am using (just installed) WD SmartWare. The software does not see My Passport to start backup…