Alert: System Under Temperature

My Cloud OS 5 My Cloud EX
1

Hello,

I recently switched from a mechanical WD RED drive to a WD RED SSD drive in my WDCloud EX 2 NAS system.

Eversince I did this change, I get the same message alert/email over and over about “Alert: System Under Temperature” Code:002 and the RED LED is currently blinking.

Obviously this is not the case as ambient temp is 21C and steady.

Any clues on how to solve this issue?

I understand SSDs are cooler than HDD but makes no sense at all!!

Thanks.

2

Are SSD even on the approved list ?

may need new NAS firmware to read the SSD SMART data ??

3

Isnt it complaining of the SYSTEM temperature, not the hard drive temperature? What’s SMART data to do here?

What’s that approved list you mention? I couldnt find it for this particular NAS. In fact they sell WD RED SSDs but don’t mention SSD’s anywhere.

Anyhow it’s clearly a fw glitch as the system works as intended, just misshandling the temperature sensor information…

…unless I’m wrong of course.

4

BTW its been like 5 days since I submitted a support ticket and no reply yet, was expecting a bit more from a company like WD… :frowning: