WD Community

After retrieval problem

After crash and re-install Windows, used WD MyBook for retrieval of files etc. Files are now in computer, but when I try to open a picture file I get a message: “Windows Photo Viewercan’t open this picture because you don’t have the correct permissions to access the file location.”  Other picture files in computer open fine.  Any other types of files that I retrieved I attempt to open is also denied.  What can I do?     John

Hello and welcome to the WD community

This seems to be a permission issue, please check this link, it might help you with the permissions on the unit:

https://technet.microsoft.com/en-us/library/cc753659.aspx

Hope this is helpful

Support for Western Digital Hard Drives | Western Digital

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