I am doing remote tech support for a friend with a windows 10 machine, a Western Digital EasyStore external drive and the Western Digital OEM version of Acronis True Image. He has used a different Western Digital external drive and OEM Acronis for years with no problem.
We are not sure if the current problem resulted from a windows update or for some other reason.
His Western Digital version of True Image will not open. It has several “services” that are running and refuse to be manually stopped.
The only Acronis software he has is OEM True Image
We are trying to uninstall Acronis and render his machine into a virgin state with respect to Acronis software. He can then re-install his Western Digital version of True Image and I suspect it will work.
The standard windows application process to uninstall, freezes.
The Acronis uninstall exe freezes.
The Microsoft “troubleshooter” program reports that it is not able to identify the problem.
I see in the documentation reference to an Acronis Cleanup Utility. But we cannot find any such software on my friend machine. And the only downloads I can find online are for the full featured True Image and not for the Western Digital OEM version.
- Is there a Western Digital version of the Acronis Cleanup Utility?
- If so, does anyone have a download link?