My device was working perfectly until Win 10 did the big update a few months ago. Since then I’m locked out of all my folders by the network credential message. I’ve spent days at various time following every link on the web about the problem. In most cases, i can’t understand the answers, but when …

@d8veh Since you are using Windows 10 type credential manager in the search box next to start for more information and if you find anything in network credentials/credential manager for My Cloud delete/remove it then try again.

I’ve just tried that. There were two entries. One said My Cloud and the other was one that I had tried adding as the IP address. I deleted both, rebooted, but it’s still the same, only now it asks me for a username as well as the password, while as before it was just the password. Another thing in …

[image] d8veh: In case it helps, I can access my Public folder on the My Cloud, but I don’t have anything in it. All my data is in my private folders. Then you almost certainly have a Windows multiple network credentials problem. Windows will not allow you to connect to different network reso…

I don’t have any credentials to delete - not for anything! If I make any folder on the drive public, I can map them and access them, but if I switch off public access, Windows says I don’t have permission when I click on the drive.

OK, I finally got in. I had typed every password I’ve ever used in the credentials dialogue box, and none worked. The solution was the folder’s user name and no password.

could you explain the solution? What do you mean by folder’s user name?

I could see the folders in “my computer”. When I clicked on the folder, a Windows 10 dialogue box popped up and asked me to input credentials. The folder has a label underneath the icon. That label was the user name and there was no password.

I posted how I fixed my problem here, not mentioned in this thread: [image] Windows Credentials when trying to access MyCloud My Cloud I had this problem suddenly this morning and read many threads on this site. I did the methods 2 & 3 from link below and fixed it. I reve…

Possible solution? This may be apparent to everyone else, but it took me some time and thinking to come up with this solution. I have multiple users that I have added, and they responded to the email invitation (sent by the My Cloud device when you set them up) and set up a PW. It turns out that …

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Access denied Enter network credentials

Legacy Products My Cloud OS 3

d8veh February 22, 2018, 4:38pm 4

In case it helps, I can access my Public folder on the My Cloud, but I don’t have anything in it. All my data is in my private folders.

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