My device was working perfectly until Win 10 did the big update a few months ago. Since then I’m locked out of all my folders by the network credential message. I’ve spent days at various time following every link on the web about the problem. In most cases, i can’t understand the answers, but when …

Access denied Enter network credentials

d8veh February 22, 2018, 4:38pm 4

In case it helps, I can access my Public folder on the My Cloud, but I don’t have anything in it. All my data is in my private folders.