I’ve had this 6TB My Cloud for about a year and haven’t had any issues until a few days ago… I set up the My Cloud through my MacBook Pro when I first bought it and moved about 3 TB of files onto it without any problems and I’ve never had any issues accessing it. About 2 weeks ago I setup the My Cloud app on my work desktop which running is Windows 7 and I haven’t had any problems streaming the media but when I deleted 1 sub folder the whole folder,containing 1000+ items, was deleted instead and I’ve been unable to recover the data even after contacting WD. I went to view some files on the My Cloud again today when I realized a folder containing about 600+ files was also completely gone without a trace. Since there is no option to recover these files through WD or the app/device I will be contacting a company to retrieve them and it’s going to cost me some $.
TL:DR- WD My Cloud deleted about 1600 items randomly and they can’t be retrieved.
Is there anything that I can do at this point to stop the random deletes and fix this issue besides pay someone to recover them? I honestly don’t want to use the device anymore because the past few times I have used it, files are randomly deleted! Could this be an issue with the Windows 7 WD My Cloud program? I’m livid right now because I can’t use it for fear or losing more work!
Thank you all in advance