4TB unknown usb device (set address failed) issue

Have a 4TB external drive that was working fine until a few months ago, I keep getting the “unknown usb device (set address failed)”. I’ve tried googling the issue, but none of the fixes seem to work. When I bring up the Hardware and Devices part of the Control Panel the hard drive appears for about 30 secs and then disappears. Running a HP Envy Windows 10, but I have tried connecting the hard drive to numerous computers and tried a new cord.

Hello, revchris

Follow the instructions mention on the given KBA in order to isolate the issue.