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Device not Recognized My Book Essential WDBAAFxxxxHBK

Hello all,

I have a new laptop with windows 7 on it. My previous laptop was a Windows XP machine and that was the machine I had originally installed the external drive on and had put some backup on that device. I am guessing I cannot restore anything to my Windows 7 laptop but that is not really the issue. When I plug the device into the new laoptop I get the message:
Unkown USB Device

I downloaded the device driver from the Western Digital download site and installed it. I even rebooted my laptop but I am still getting the error.  Help is appreciated… Note, I can see the device driver in “add/remove programs” in control panel.

I have the same problem mate since i have rebooted to factory setting my pc doesnt find the drive, i have downloaded everything i can from the wd website still nothing i have even emailed WD about this with no reply, i cant remember if i got a disc with my drive, i use to just plug my drive into pc and i was up and running but not now

If anyone knows what download i need please email me the details to my drive is a 1.5 tb model number WDBAAH0015HCH-00, thanks and regards ken

Make sure your USB drivers and controlers are all up to date. Also check on the manufacturers’s site for any software updates.

Joe

Support for Western Digital Hard Drives | Western Digital

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