Can WD Support please explain to me the logic behind the 4TB Mycloud Gen 2 not having a Shutdown or Hibernate option within the Dashboard or WD Access software?
As pointed out here: http://support.wdc.com/knowledgebase/answer.aspx?ID=16782
… the Single-bay My Cloud only has Restart and Log Out options within the web interface but it does not explain what to do if I want to move my hard drive. How do shut it down safely? I understand devices like this are intended to be powered 24/7, but to assume it should never be unplugged for its entire lifetime is absurd.
There is a thread here:
… which asks the same question for software version 2.10.310, so when 2.30.165 became available for my device, I assumed this option would have been included, but unfortunately this was not the case.
In the above thread, using SSH is one possible avenue to explore, but enabling SSH voids the warranty. End-users should not have to void their warranty in order to safely unmount and shut down their drive.
So, how do we safely unmount and shut down our devices, and what is the logic behind a shutdown option not being available?
I’m sure the simple act of turning on SSH via the web interface would not void the warranty.
“The use of SSH to modify or attempt to modify the device outside of the normal operation of the product voids your WD warranty.”
There is no mention of voiding the warranty only if you damage the device while logged in, and as a consequence of using SSH.
So, enabling SSH and issuing commands to the device to make it do things which WD haven’t made available in the default firmware, one might argue, is outside its normal operation. But semantics and how we interpret what ‘normal operation’ is, isn’t my point.
If this devices’ OS and hardware is capable of unmounting and shutting down correctly, then why has such a fundamental option been omitted from the firmware? Has it simply been overlooked? I doubt that very much - I imagine there is a good reason for it.
Please note there are NUMEROUS past discussion on this issue. WD generally will not give one an answer when this question is asked (over and over). See the many past discussions (use the search feature - magnifying glass icon upper right) on how to use either SSH to shut down the single bay second gen My Cloud devices or you can use the WD Quick Access to shut down the gen 2 single bay My Cloud. Feel free to join the rest in voicing your opinions in the long running Cloud Ideas thread requesting a Shutdown option in the My Cloud gen 2 Dashboard.
A “halt -p” command from ssh will shutdown the device cleanly.
You can also just pull the plug. Make sure that there is no disk access from some client. It won’t harm and actually I had a few power cuts and it was never a problem when the device rebooted. You must be very unlucky if the ext4 filesystem is trashed.
I also noticed the light on the front eventually turns a pink/purple colour for a fraction of a second when doing a Reboot. I guessed this was the point at which the system had shut down and was about to restart. I unplugged at the pink/purple light and moved my unit. The system subsequently booted up fine without any disk checks.