I’ve brought home two of the 3TB versions of this My Cloud drive in a row - both red lighted. In both instances, I have set up the drive, put my time and effort into adding all the shares I want, users, naming, updated firmware etc, tested access from multiple machines…and over night, I started to load the drive with my data. I only have about 99Gb in family photos, a few hundred Gb in movies and shows, and 50+Gb of music. TWICE now, I’ve started my transfer (first time just the photos via mapped windows drive, second time just the music via the My Cloud Desktop app), only to find that at some point in the process over night (seems bad that 90gb takes 9 hours on a wired connection!!! (My research seems to indicate WD said bad firmware 4.0…607 is responsible for the slow speed…but I digress), the transfer stopped with a “computer or drive is not connected to the network” message. Blue light on, all connected well, computer on the network, network and router all fine (checked status, network had not dropped connection over night) - and I then tried accessing the drive from the app on an iphone, from my Windows 8 and Windows 7 PC’s that are both set up and tested with the My Cloud “software” - nothing. Drive frozen. So press reset…white light, then red. Pulled plug and rebooted it. white light then red. My Cloud Dashboard status says “critical - could not mount volume”. Not cool.
Returned to the store, thankfully they took it back since it bricked after 2 days, despite being opened (after threatening to return $2,500 in hardware that I purchased), but the exact same thing happened with drive #2. Kind of a joke - 2 drives, 3 days - not a reliable place to store your precious data!
After digging around, support indicated there might be a bad batch of 3tb drives out there and I should return again…if the same issue occurs a third time, WD will replace with a 4tb…but I’m a little fearful of WD quality control if a “bad batch” has been floating around, unchecked, for a year, without recalls!!!
And as far as the comment on “WD not monitoring this community and helping out”…they’re too busy replying to all the NEGATIVE 1-star reviews of these drives on Amazon (check it out)!!! Tells you they’re focused on the “SALE” and marketing - ensuring they don’t look too bad on the reviews section at amazon - not so concerned with post-sale customer service and support! Having a product with 400 x 5-star reviews and 200 x 1-star reviews on Amazon is atrocious…