2 TB Hard drive is not detected by Windows anymore

Portable Drives My Passport
1

I have a Western Digital external hard drive WD20 EARX 2TB that is not detected by Windows XP anymore. Trouble started after we watched a movie on a laptop every thing was fine this day,we shut down the laptop the hdd was stil conected.The next morning the lap top didnt detected the hd anymore.

When I plug it in,the PC  the hard drive does not show up on “My Computer” and dont  show up on Disk Management.

The same thing happen on a different computer with windows 7 I even plug it in the TV.No detection.

Every software that i tried to recover data with can’t detect my external hard drive.

Then I looked in the computer management /device manager/Universal serial bus controlers and its marked with a yellow  sign.I uninstall it and conect the HD again on the PC.The PC “found new Hardware AS2105”

“USB Mass Storage device”.

Under properties -device status.

Device type Universal serial Bus controllers.

Manufacturer Compatible USB storage device,

Location 0(AS2105)

Have also a message "This device cannot start(code10)

If i start the hd i can hear its working …the light is on.

With the USB device viewer i get this message.

—===>Device Information<===—
*!*ERROR:  no String Descriptor for index 3!

ConnectionStatus:                  
Current Config Value:              0x00  → Device Bus Speed: Low
Device Address:                    0x00
Open Pipes:                           0
*!*ERROR:  No open pipes!

          ===>Device Descriptor<===
bLength:                           0x12
bDescriptorType:                   0x01
bcdUSB:                          0x0210
bDeviceClass:                      0x00  → This is an Interface Class Defined Device
bDeviceSubClass:                   0x00
bDeviceProtocol:                   0x00
bMaxPacketSize0:                   0x40 = (64) Bytes
*!*ERROR:  Low Speed Devices require bMaxPacketSize0 = 8
idVendor:                        0x174CidProduct:                       0x5106
bcdDevice:                       0x0001
iManufacturer:                     0x02
*!*ERROR:  no String Descriptor for index 2!
iProduct:                          0x03
*!*ERROR:  no String Descriptor for index 3!
iSerialNumber:                     0x01
*!*ERROR:  no String Descriptor for index 1!
bNumConfigurations:                0x01

I have on the hard drive all my pictures of my three kids from the day they where born…Ill put in on the HD that they will be save i have some backup but not for all…

Options that i still have:

I will try  with a new USB cable…then i will try to outbox  the drive and conect it on the motherboard like a second hard drive.But for this i need a USB/IDE/SATA adapter.

Any new idea?How to recover the data?The recover pros are not cheap…

The drive is still under warranty.

2

Well you have already mentioned removing from the enclosure which is the last resource in this type of situations

say goodbye to the warranty but there’s a chance you could retrieve the data

3

Hello Mate,

So sorry as per your description the drive seems to be faulty, you will need to contact a data recovery company to retrieve the information.

Sorry.

4

There’s some company thats called 300 dollar data recovery or something like that.