1/25/2022 - My Cloud OS 5 and My Cloud Home Offline Message


The Offline Message for My Cloud OS 5 and My Cloud Home has been resolved and all devices should be accessible at this time.

Thank you for your patience.

Dear Community,

There are some My Cloud OS5 and My Cloud Home devices that may currently show as Device Offline after logging into the My Cloud account.

Our engineers are aware and are working as quickly as possible to resolve the issue.

The status of this issue can be followed at:

We apologize for any inconvenience this interruption may have caused.