Hi! I’m facing a strange problem now. One of the users of my WD Personal Cloud cannot access through network share. When he tries to login the same fails and the login is prompted again. This happens in Windows but happens also in Linux. When the same user tries to login in the mobile cloud app o…

Hi there and welcome to the WD community. what error exactly do you get when the user tried to log in ? I could be that there is another user logged in at he moment, you can also try to access the unit through the IP instead of the name or vice versa

Hi again! There is no error. When i enter the share ask for the login credentials, i insert user and password and when i click ok simply ask the credentials again, and again, and again… It’s the same compotment as if the credentials are wrong but they are not, i use them for online login in wd2go.…

I have the exact same problem. Some users can’t get access even though they have access granted (see attached screenshots) [image] [image]

Same issue. I am trying to set up a Win 10 to backup to MyCloud with File History and map a drive letter to MyCloud. Both times I get a message to sign in. I use the same userid and password I use to sign into the MyCloud website and it tells me access denied. [image] . I can use my credentials t…

I set up MyCloud Dashboard with a password. I tried to back up using the userid and password for the MC Dashboard. Same message.

Are you trying to access locally or remotely? Do you have any MyCloud shares mapped as network drives? Public, for instance? You must map all drives with the same credentials (those of your MyCloud user), even for Public; a Windows restriction. Unmap all network drives and map them again, forcing…

*** SOLVED *** My problem was that the users also were in a group that did not have access to the respecting folders. WD prioritizes deny access over read only or read/write access. I think this priorization queue does not make sense and unless it is changed such that deny has least priority, group…

[network access] User cannot access through network

Legacy Products My Cloud OS 3

Bennor November 30, 2016, 4:59pm 6

You use the User credentials you created in the My Cloud Dashboard, NOT the user credentials you used to setup a MyCloud.com web portal account. They are two different accounts.

Edit to add: Officially you can ONLY map a drive locally on the same local network as the My Cloud. Users with the v4.x firmware My Cloud units can install an unofficial app called CloudDAVMod that provides remote mapping capabilities.

http://community.wd.com/t/app-clouddavmod-various-versions-for-firmware-v4-09-2016/161543

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[network access] User cannot access through network

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