Hi, I bought a few days ago My Passport Wireless Pro, and I was ready to ask a replacement because SD cards and external USB drive were recognized only once in a while, when I found something weird I couldn’t see reported in other treads. It seems like that after the wireless hard disk is accessed…

I did some test and I noticed that not every android phone do this problem. My xiaomi mi 5 do it an other xiaomi mi A1 don’t. To resolve the problem is also possible to connect to the dashboard in Chrome with the same phone and restart. After works until I use again the app.

Have you referred to the complete user manual at all? You need it no matter what, so you understand the device better. Downloadable from WD Support for you device. Also, you seem to be having unusual issues and should contact WD Support directly. This is a user to user forum.

I’ve throughly red the user manual but found nothing about it… At first I thought I was doing something wrong but that wasn’t the case Thank you for your reply, I will contact support

Hello, I have the same problem after using the andriod app. After connecting to iOS app begins to works again.

thank you! connecting to the dashboard from my phone worked to me. Now I can rest easy even when I bring with me the hard disk without the computer

Hello! I have the same problem. But I can not access the dashboard from my smartphone. I have Android and use Chrome. Can you give me some indication? Thanks so much! Emanuele

Connect to the hard disk wireless network and use the following link on your phone’s browser: http://192.168.1.143/UI

Just spent half a day figuring out the exact same problem (I have a OnePlus 6) but would never have thought of this workaround. Awesome - thanks! :slight_smile:

Hi :slight_smile: I wanted to fill a bug report to explain the issue and the fix to WD team I was discouraged by the administrative burden you have to go through before starting to fill a request… Feel free to pass them my post above with the solution it this can help them to understand and fix t…

My Passport Wireless Pro won't recognize SD/USB anymore after using MyCloud app

Portable Drives My Passport Wireless

EmanueleP90 August 21, 2018, 7:12pm 11

This is a serious bug for all Adroid devices (from 6 to 9 s.o. version). If you accidentally open the app from your smartphone and then you have to save files from some media in an area where you are without wifi internet connection, you can launch the WD!

I contacted the assistance and they told me not to know at the moment solve this problem.
Even if someone else has already figured out where the bug is going …

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My Passport Wireless Pro won't recognize SD/USB anymore after using MyCloud app

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