Local user = All files are locked!

[NoPlex]

@Dassrull

Reset my computer and now have great challenges to get all my files located on My Cloud Home Duo NAS hard drive!

@Dassrull

I see that there are several people writing about the same challenges on the forum without getting an answer. When will WD take responsibility and sort this out?

Some users tend to conflate a lot of technical issues into one. Most users had not reset their computer before seeing the file permission problem and it was not “All files are locked” or the entire volume affected, only a subset of folders and the files were but still accessible from the web app.

The solution for the lack of file level functionality after an entire NAS OS upgrade is usually to backup to USB and reset as reported here:

My Cloud Home deleting newly transferred files - not keeping files

Thank you for reporting back with useful information as there are too few MCH owner who does. As to “WD had no idea”, I won’t be too sure as they did an high-wire act with their upgrading an OS (OS4) from Android to Debian and kept the old volume and data in partition 24 of the HDD - what that did was created a whole slew of permission problems with folders and files created by old apps such as Plex and SMB clients (Windows and macOS) that may no longer be written again by the new admin of Deb…