Hi, please consider the following scenario. Two EX2Ultra drives with initial firmware were installed, one on premises and another at off-site location. Two backup jobs were configured from on-premises drive to off-site drive via the internet. After some time passed, both drives were automatically …

@Brandon.P , I am aware of this version. If you take a look on the announcement page, you’ll see that this issue is also discussed there. Manual upgrade to this version does not solve the backup job creation issue on many devices. For now I downgraded to 2.30.196 and everything works great. I also o…

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Failing to create a remote backup job with EX2Ultra on 2.31.149

Legacy Products My Cloud OS 3

Brandon.P March 23, 2019, 12:04am 2

Hi Jacob,

There is a new firmware update available (v2.31.163) through manual update. You should update the firmware version of My Cloud EX2 Ultra with the latest version in this concern.

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Failing to create a remote backup job with EX2Ultra on 2.31.149

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