Cloud Access feature has not been working for over a week now. Several other discussions with very little response from WD.
Local access to the My Cloud using a file manager like Mac Finder or Windows File Explorer will still work. One has several options but all of them involve additonal work/configuration on the user’s end. One could enable the insecure FTP option in the My Cloud Dashboard, then setup port forwarding of the FTP port to the My Cloud to enable remote access to their My Cloud using FTP. There are other options like setting up a VPN server on the local network. Some consumer routers (like Asus) support enabling a VPN server within the router for remote access to the local network. Another option is to modify the My Cloud firmware using SSH to enable using SFTP on the My Cloud. Use the forum search feature and search for SFTP to find several past discussions on trying to enable that protocol on the My Cloud for secure remote access.
