I have a new WD MyCloud NAS 4T. I was able to upload the files. Then I did an automatic backup using WD Smartware but after creating a few new files, I checked WD MyCloud the new files have not been added. I am using Windows 10 and wonder if WD MyCloud is compatible with Window 10?

Did you choose continuous backup and the share you placed the files in? See example image below. After choosing the share then go to the Backup tab and choose how often you want it backed up. Have you read all the help information provided in SmartWare under the Help tab? There is a link provided t…

Thank you for your response. Yes I selected ‘continuous’ but not sure what you mean by ‘share’. From the example image you sent me, I am surprised ‘public’ should be selected? I do not want anyone to see my files or have access to them, only myself. However, to test it, I selected ‘public’ and …

If you read my post, it states example image!! You choose from the drop down menu which share you want to have backed up. I, myself, use SmartWare and have it set to back up two times a week. I only place in the Public share what I want to share with others on my network. I place in Horace what I wa…

Thank you and sorry for misunderstanding ‘example image’. I created the folder ‘peter’ in the device and I selected it from the drop down menu. However, I think I have found a reason why I thought the files were not backed up. When I clicked the ‘WD My Cloud’ icon, it shows my folder ‘peter’. Ho…

The public share is for sharing with others on your network. The Public Share icon will open that share up so you can see what is in it. You need to open up the Dashboard and go through each tab and set up your My Cloud. Be sure to read all the [image](information) that is provided plus the Help in…

Thank you. I did attempt to use ‘Help’ but it is a small box which involves a lot of scrolling up/down left/right and often not finding what I am really looking for. Is there a pdf manual available?

Google is your friend… http://www.wdc.com/wdproducts/library/?id=439&type=25

Note also that WD My Cloud is supports any backup software. Any backup product out there that states that it can back up to a network drive or a NAS can be made to work with WD My Cloud. Some even have dedicated tutorials for configuring WD My Cloud backups, like this one (I use it and like the exp…

Automatic backup

Legacy Products My Cloud OS 3

Bennor January 20, 2016, 1:59pm 2

Yes the My Cloud works with Windows 10. See the Compilation of Windows 10 Methods, Steps and Solutions thread tacked at the top of this subforum for various solutions people have used to fix Windows 10 issues, if you are experiencing them.

Generally when making a Smartware backup of a PC it creates a subfolder within the Smartware Share/Folder on the My Cloud and any updated files that are backup by Smartware are saved into that share/folder.

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