Actually, I finally got an answer from technical support and the solution to the problem. These Q’s are from most recent to oldest. I am working on it right now. I am downloading BackTrack 4, which I hope takes care of this. From what I gather the problem was that I renamed my Music/Photos/Video folders and that is what caused the problem. So hopefully by tomorrow I will have this sorted out.
Q: Is the problem that my drive is mis-configured or is it the lack of firmware update to correct the problem? From my understanding it is the media app Twonkie that is causing the problem. Did I configure it incorrectly? If I have mis-configured it, where can I find the configuration settings for it? I want to make sure it doesn’t happen again.
A: The Twonky server may have become overloaded and is causing the issue. The configuration settings are in the Network Storage Manager.
If you have not renamed the drive to something else, type in the following into the address bar when accessing the drive within Internet Explorer:
//mybookworld to access the web interface
You can also change “mybookworld” to the drive’s IP address if you know it or prefer to connect to it that way.
Once logged into the Network Storage Manager, please be sure to switch to advanced mode. Once in advanced mode you will be able to select the Media tab and then select the Media server button. Once in the media server, select the Twonky Media Settings. You will now be on the main settings page. Please click on “Sharing” under basic setup. You will now see multiple options on this page for configuration. Please uncheck all 4 “Content Locations” and set the rescan in minutes to 0. After those options have been set, please click the Save Changes button. These settings will prevent the Twonky Media server from scanning your files and potentially crashing the system.
Thank you for your quick reply. From what I gather is that my drive filled up with .tmp files related to Twonkie (can’t remember if that is right). Once I delete all the files in the \tmp directory the NAS should start right up, correct? Then I can apply the firmware update that should correct this. If the update doesn’t correct this then I will disable Twonkie, it’s a cool feature but I don’t want this to happen again. I was using it to stream movies and music to a DSP and 4 Xbox360’s, so it was getting used a lot.
My question is if I am able to get the NAS back up is this a problem that the update will fix for sure or do I need to RMA it and get another one? Will the new one have a fix for this or is there some method I can implement to prevent this from happening again.
A:I would not recommend deleting files from the TMP folder as you may delete something related to the operating system running on the ShareSpace. I would advise you to move your media files from the “Shared Music”, “Shared Movies”, etc. Once those files are moved, please power cycle the unit. You should now be able to access the web-based administration panel and configure your drive appropriately.
Q: How can I access my files and why don’t you have some kind of whitepapers on recovery from a failure if that is why a consumer purchases it with the RAID 5 feature?
A: If the web-based administration panel is not working, you may still be able to access your data. If you are not able to access your data through CIFS/Samba, you will want to try accessing your data through FTP. We do not have any type of data recovery services or software. Data recovery requires advanced knowledge of files and data structures. We have knowledge on building drives but not recovering the data stored on them. Please see the link below for a list of our Data Recovery partners and how to RMA your device.
Hope this helps you out. I underlined, bolded, and italicized the main part of resolution. Good Luck