My computer does not see the brand new Shuttle XL
All G-Technology drives out of the box are formatted for Mac OS. In order to see it on Windows you will need to initialize and format the drive. Does the computer detect the Thunderbolt device?
We have a tool for formatting the drive you can use on our site here: DOWNLOAD
Dear Rydia,
When I plug the thunderbolt cable in, the computer makes the connection sound, but the Graid Drive wizard doesn’t see the drive.
The windows device manager doesn’t see the drive either.
SincerelyMark Pirtle
There is also a Windows driver that is required. DOWNLOAD
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