The white light seems normal. The drive does not feel or sound like it is running. I cannot see the drive or contents in Windows anymore but the computer seems to know it is connected
Hi @kewl1
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
Hi Ryan,
Yes I have a case. I was contacted yesterday with a number of things to try before resorting to a return.
Thanks very much for the follow-up, Case Number: 240729-000774
Tom Cauley
906-484-4095
I have the same case, funny coz it happens when the warranty expires few months ago. Have this been resolved? Please share Thanks
I had some warranty left so I ended up returning the drive. I was using it to back up my NAS but also my laptop. I’m not sure if I had some other stuff on there that may have been not a backup. So I would have liked to take the drive out of the case as I have wires that would let me connect to the drive and see what all is on it. But they said that if I opened it the warranty would be voided
