Help: Can't access old WD Elements desktop in Windows 10

WD External Drives WD Portable Drives
1

Hi!

I bought an old, unused WD Elements Desktop external hard drive (model: WDBAAU0010HBK-EESN).
I plugged it in to my computer that runs Windows 10.
I doesn’t show up in file explorer.

I does show up in disk management (disk 1)

image
image959×538 22.6 KB

I contains two healthy partions but I can’t open them.
I tried this guide
(External Drive Not Showing Up or Detected? 6 Fixes to Try)
but ran into trouble in step 5. When I right click to assign a drive letter, that option is unavailable. The only options I have available are delete volumes and help.

image
image950×314 8.49 KB

I tried to find drivers for the device but had no luck.

Can you help me gain access to the hard drive?

Thanks in advance!
Katrine

1 Like
2

I solved the problem by deleting the partition and creating a new one! :slight_smile:

1 Like