Help: Can't access old WD Elements desktop in Windows 10


I bought an old, unused WD Elements Desktop external hard drive (model: WDBAAU0010HBK-EESN).
I plugged it in to my computer that runs Windows 10.
I doesn’t show up in file explorer.

I does show up in disk management (disk 1)

I contains two healthy partions but I can’t open them.
I tried this guide
but ran into trouble in step 5. When I right click to assign a drive letter, that option is unavailable. The only options I have available are delete volumes and help.

I tried to find drivers for the device but had no luck.

Can you help me gain access to the hard drive?

Thanks in advance!

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I solved the problem by deleting the partition and creating a new one! :slight_smile:

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