My advice would be to return it and buy something different.
WD support seem only able to confirm what the device wont do that it really should and don’t respond to any requests for feature updates to make it function like it should.
A few minutes scanning this forum will confirm that.
Like I see in your other recent post WD Smartware and WD backup wont work with the my Cloud home…how daft is that, especially as WD Backup is featured on the WD Discovery app that we are forced to install ?? I got caught out exactly the same…