Western Digital Online Store

[dwhaleyATL]

I’ve had the absolute worst experience ordering from the Western Digital Online Store. One of the 14 TB drives is dead on arrival, and I’ve been waiting for over a week for a replacement with no status. Calling doesn’t help and they view it as warranty service rather than a brand new item.

Does anyone know of a way to escalate issues? I’m about to contact my credit card company.

[Keerti_01]

Hi @dwhaleyATL,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Western Digital Support | Western Digital

[dwhaleyATL]

They opened a warranty case for a brand new drive (!!!) that was dead on arrival. Is there a way to escalate this issue and speak with someone? Frustrated