WD Community

Horrible Support from WD Customer Care

I am sorry to say that the support I receive from Western Digital Customer support team is pathetic. My western digital drive became unusable within a few months of purchase. I have lost all my data. I had requested for a replacement drive and handed over the drive to their authorized centre on 21st Aug 2021. I haven’t received the replacement drive yet. I have done numerous escalation but they do not even have the courtesy to call back.

Considering all the ordeal which I am going through I would definitely not advice any Western Digital product to any of my friends & family members in the future.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.