WD2GO / Iphone 4S / Unable to play this media file

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

All,

When I try to watch videos on my iPhone 4S using the WD2GO app, I always see the message: “Error, unable to play this media file”.

I’m sure the file is compatable with the WD2GO app, *.MP4

Does anyone have a solution?

2

Does your phone support Mp4? And before you say that is a IOS device, bear in mind that even if the file is a Mp4 it might not be compatible ( I have few issues with some MP4 and my iPad).

The Wd2go will only stream the media, the device must be able to play the file.

3

So if we want to play movies on our iPhone, iPod, or Ipad they have to be in the M4R format?  They can’t be in AVI?