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WD Unlocker application disappeared on Mac OS 10.6.8 Recovery Drive

I have an older iMac, using 10.6.8 because if I upgrade it I can’t use my Creative Suite programs anymore. (I am retired from my graphic design career but still use these programs for personal things, especially PhotoShop for family photos.) I also don’t want to put any more money into my Mac because I am in my 60’s and in February of 2017 my hard drive crashed; in order to save over 400 GB of my family photos I sent my crashed drive in for recovery. They told me this WD Passport (provided by the recovery people) only works as a storage drive but I have to unlock it every time the computer is shut down OR, as recently happened, the power went off three times in a week–once due to a storm.

My problem is, since the last power outage, I hadn’t unlocked it; I did so today and as soon as it unlocked and I hit ‘close’, the shortcut/icon on the desktop disappeared. I have searched for the “WD Unlocker” application on my computer AND the Passport, with no success! I also cannot find any download available that would work on this operating system; I am currently copying my recovery files to my iMac 1T hard drive (I’ve also backed up most of it on DVDs in February 2017.) The reason I am doing this is because if the power goes off in the near future, I am afraid I won’t even be able to access the drive because I have no way to unlock it!! I do have the password but don’t understand why the program disappeared. Can anyone help?? TIA! :smiley:

Hi cgenck,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.

Support for Western Digital Hard Drives | Western Digital

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