My passport 1TB on Mac - unable to unlock device

[GinnW]

Hello all, I’m having trouble with my WD my passport 1TB…

I’ve had it for about 4 years now, and all these years I’ve always enabled the auto unlock feature of my passport.

Last night I tried to access the documents in my passport. During my 1st attempt, I was able to access the device without having to enter any password. However, all my folders are there but all of them appeared to be empty? So I ejected the device and re-connected it to my mac. Then on my 2nd attempt - auto unlock has been disabled?! I kept entering the password but it kept telling me the password is invalid?

Does anyone have any idea what I can possibly do to gain back access to my device? I have some important documents and files in there so I don’t really want to wipe the data off…

Any help will be appreciated.

Thank you!

[asp73]

Hello GinnW,

Unfortunately, there is no recovery password available if used WD Security to protect the drive. I would suggest trying an alternate data recovery tool to recover the important data from the drive, otherwise, need to contact data recovery companies.

Western Digital Support | Western Digital