I own a WD My Passport Ultra 1TB.
The drive unlocks after I enter in the password. I get to this point by clicking on WD Drive Unlock button that appears when I plug the device in.
As soon as the device unlocks, a popup screen with a photo of a vault appears and requests for the password again even though I’ve already entered it and unlocked the drive. I’ve tried all different possible passwords but it does not unlock. I cannot get past this point no matter what I’ve tried. I’ve tried to unlock this on a different computer but the same problem persists.
I’ve tried to update the firmware but the device isn’t recognized. I’m not sure if this relates to this problem.
I would really appreciate any input on this. I have a lot of priceless photos on this and it would be devastating to lose them.