Unable to unlock WD passport Drive

WD External Drives External Drives for Mac
1

I’m getting an error message…You must run the WD Drive Unlock application from the WD Drive Unlock CD associated with the drive you want to unlock.

Click Exit, locate and open the related WD Drive Unlock CD and then run WD Drive Unlock to unlock the desired drive.

When I choose the CD the password screen won’t come up. Any thoughts?
Running Mac Big Sur 11.6
with My Passport for Mac

2

Hi,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting.

To Contact WD for Technical Support

support.wdc.com

3

I had the same problem and found the solution. go to this link and download the WD Discovery for Mac, the link is here:

https://support-en.wd.com/app/products/product-detail/p/256#WD_downloads