WD Community

WD TV Live stops playing files

When will it freeze, after 10 mins, 30? Does it freeze every time or did it just happen once on this file but the next time on another? Do you put the player into standy or turn it off completely after watching (like I do) and does it happen with other filetypes? There’s a MP4 bug in 2.02.32 so I wouldn’t rule out a connection to the format. Also, can you get back to the filebrowser from the frozen file and play other or do you need to powercylce or reset the device?

But thanks, the fact that you’ve seen this happen from USB (albeit from 4 TB which could also be a factor) sadly indicates it’s most likely not related to network issues.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.