If a company said something was going to happen, and it didn’t, by what credibility can it expect from people to believe that its engineers responsible are “working on it” instead of the working on the un-asked for social apps like Facebook?
Some issues take longer to find and fix than others. Look at how many firmwares didn’t have the 3TB drive fix, and how long they were at fixing it… look at all the version 1.03 releases trying to fix the non-working HDMI, and how long all that took…
And, as Rich points out, WD prioritizes problems.
I’d guess that bugs that make things totally unplayable for all users are given a higher priority than things that are an inconvenience to a handful. After all, it’s not that the 24/96 files refuse to play… it’s just that they’re currently playing at 24/48.
I’d think expecting them to drop everything else, to find the downsampling issue and fix it and recompile the O/S and test it, would kinda be like asking Ford to stop worrying about the “exploding gas tanks” on the Pinto and instead work on changing the orientation of the handle on the transmission fluid dipstick because it’s awkward to reach and it would be better if the handle was more accessible.
The 24/96 might be the end of the world to you, but it sure looks most people keep asking for other things to get fixed first… even things that stopped working before the downsampling issue showed up. That’s life.
When the problem is finally resolved and it is working, the next firmware will in almost all certainty contain the fix… the unknown is whether that’s the very next firmware released, or whether it’s 8 firmwares from now.