I made a mistake when I got my new Essential Passport. I had to reformat it for my Macbook, and without even thinking, didn’t save the user manual, and more importantly the download for the WD Smartware, etc that came on the Passport. I was able to download the manual and the software off the website. Now, when I open the WD Smartware, it only recognizes my computor, and not the passport. So it sees all of the documents, etc on my Mac, but won’t allow me to set up the back-up because for some reason it is not seeing the Passport. Any help out there? How can I fix this?
Did you use the correct format for Mac? http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=3865
Yes I did. And just ran it again to be sure, still nothing.