SmartWare not detecting Passport

WD Software & Mobile Apps WD Software
1

Hi everyone.I’m brand new to WD so I hope you guys can help me out here.Here are my problems:

  1. I just got my Passport Essential SE today…and I installed SmartWare etc.However,it detects only my Mac HD and not Passport itself?I don’t understand why this is so.Also,the SmartWare icon does not appear on my menu bar like the user manual says it will.

  2. I couldn’t click on the “Backup” or “Retrieve” tab??

I’m really afraid I didn’t do things right or something so I can’t lock my files…please help.I really love my new HD so hope it can function fine…thanks 

2

I believe you use Mac. Try posting here for better response.

http://community.wdc.com/t5/External-Drives-for-Mac/bd-p/passport_mac

3

You have my passport essential se so it should be formatted first to hfs. the passport you have is pre formatted to ntfs which can only be used in windows os computers. here’s the link to help format your drive to hfs:  http://wdc.custhelp.com/app/answers/detail/a_id/3865/kw/3865 , after that the smartware should detect your drive.

Thanks, good luck. :slight_smile: