I have a My Passport Essential since 2009. Unfortunately, it came with the WD Sync software on the VCD, which I logically assumed was to sync or backup your data. This worked fine for just over a year, until the program just stopped working (trying to open just gives a “corrupt file” or “windows is closing the program” error message). I tried asking WD and the forum what to do, but I still couldn’t resolve the problem. Then reading in the forums, I found out WD Sync is not meant for backup (why i am still wondering… i just want to have a software that helps me put my data on a hard drive to back it up from my pc).
So yesterday I just decided to zero the drive and start over. Obviously it was a software problem, and after doing a full Diagnostic Test with the WD tool, my drive was said to be in good condition. So I zerod, re-initialized the drive since the PC didn’t recognize it anymore, partitioned and reformatted with NTSF. Now it showed up again; good. I then downloaded WD Smartware and the installation was a bit weird, I double clicked the file and it said initializing, but then never showed something like “successful or finish installation”. I was immediatley prompted to upgrade to 1.4, which I did, rebooted, and then the program was actually on the tab and opened up. Everything looked/seemed ok. However, now I have the problem, which I read a lot in the forum, that the backup, retrieve, and drive setup tabs are greyed out.
So now my questions are:
do you even recommend this software? It seems like a lot of people dislike it. If you don’t recommend it, what should I use for backup?!
how do I get the backup and retrieve tabs working?! The only thing I found in discussions was to repartition and format your drive. But I have literally just done that.
At this point I am just tempted to go out and buy a new hard drive from another vendor. Any recommendations maybe? Or a software that works?
Thanks a lot.