WD Security and WD Discovery not working properly

TieN · October 7, 2018, 7:41am

Greetings,

I have a WD My Passport which refuses to show up on any WD app, including Security and Discovery but is detected fine by Windows 7. As the drive is password protected, this is annoying. Furthermore, every time the PC boots up, the WD Unlocker does not automatically start as well. I need to manually disconnect and reconnect the USB cable to the drive for this to work. This is becoming a chore.

All software and firmware is up to date, according to itself - screenshots attached.

I would be thankful for any help in resolving this.

Regards.

alex.s · October 10, 2018, 10:15am

Hi TieN,

Can you please help us with the model number of the drive so that we can check the compatibility of the drive with WD Software.

TieN · October 10, 2018, 8:05pm

Hi Alex,

Sure thing - WDBYFT0040BBK.

Kind regards

alex.s · October 11, 2018, 7:53am

Hi TieN,

Please try to re-install the WD Discovery and check if the issue still persist.

TieN · October 13, 2018, 1:41pm

Hi Alex,

Just tried it - no change in behavior.

Kind regards.

alex.s · October 16, 2018, 8:02am

Hi TieN,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.