WD Security and WD Discovery not working properly

Software WD Security
1

Greetings,

I have a WD My Passport which refuses to show up on any WD app, including Security and Discovery but is detected fine by Windows 7. As the drive is password protected, this is annoying. Furthermore, every time the PC boots up, the WD Unlocker does not automatically start as well. I need to manually disconnect and reconnect the USB cable to the drive for this to work. This is becoming a chore.

All software and firmware is up to date, according to itself - screenshots attached.

WD%20bug
WD%20bug3840×1109 442 KB

I would be thankful for any help in resolving this.

Regards.

2

Hi TieN,

Can you please help us with the model number of the drive so that we can check the compatibility of the drive with WD Software.

3

Hi Alex,

Sure thing - WDBYFT0040BBK.

Kind regards

4

Hi TieN,

Please try to re-install the WD Discovery and check if the issue still persist.

5

Hi Alex,

Just tried it - no change in behavior.

Kind regards.

6

Hi TieN,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.