Hate to be discouraging, but WD Customer Service told me they are not shipping an HDD “until further notice.” They have had my defective WD Red Plus (about 4months old) since mid-August, and have “escalated the case” to some supposed advanced tier of customer support, but generally, all CS does is waste my time, since they either don’t know or won’t say why WD is not shipping RMA drives. I gave up and replaced the remaining WD ■■■■ in my NAS with Seagate drives. I have contacted WD CS about 10 times, variously email, chat and phone call, been told repeatedly “Your drive will be shipped soon” and “Someone will reach out to you within 48 hours”, and of course, neither happens. BTW, WD is not disputing my warranty eligibility. They just cannot or will not send me my replacement. I even sent a letter to their corporate US headquarters, which has likewise been ignored.
