WD Red Drive Shrill Squeaky Sound

WD Internal Drives Desktop & Mobile Drives
1

Hi. I was not sure where to go for help on this. Last May I upgraded and bought two larger NAS drives for our server. Over the summer we started hearing an intermittent squeaky sound coming from the server. I finally identified it as one of the drives. Here is the sound on YouTube.

Should this drive be replaced before something happens? Is it under warranty?
This was bought from B&H last May.
WD 4TB Red 5400rpm Sata III 3.5” Internal NAS HDD Retail Kit.
Serial # WX22D10F1P5N

Thank you.

2

Hello,

Please refer to the following KBA:

https://support-en.wd.com/app/answers/detail/a_id/14842

3

Hi. Thanks for the response. This is not a clicking sound. It is a high pitched squeal…like fine metal rubbing together at high speed like a dentist drill. The other identical drive right next to it makes no sound. And the previous twin WD drives I had installed before these never made a sound. Did you watch the videos I attached? You can hear the intermittent sound it makes. Thank you.

4

Hi! I have the same problem with 2tb wd red. Exactly same sound! What did you do?

5

Hi. I tried to get help and was ignored. But…I think it worked itself out. I did have it upstairs where we kept hearing it. So…I decided to move it to the basement. Out of sight, out of sound. :slightly_smiling_face: We have been down there often and I haven’t heard it make that sound. It has been about 4 months down there now. I was really concerned I was going to lose the drive and maybe damage the server too. So, I started putting it to sleep for a few days at a time. It was very disappointing not getting help from them. I really wanted a replacement drive.

6

Hi, I got a 10TB that made the same noise but… It does not work at all! QNAP and PC did not see this device

7

Thank you for the answer! My drives are new (bought about month ago). I’ll check if both are squeaking or just one of them. I have no basement, so need to decide if this sound is normal or not, may be I need to return the drive.

smart, both drives:

ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       8
  3 Spin_Up_Time            0x0027   170   170   021    Pre-fail  Always       -       2475
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       7
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       459
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       7
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       1
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       193
194 Temperature_Celsius     0x0022   108   104   000    Old_age   Always       -       35
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   172   172   021    Pre-fail  Always       -       2391
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       8
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       519
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       8
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       1
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       11
194 Temperature_Celsius     0x0022   107   104   000    Old_age   Always       -       36
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0
8

not good at all! how old is your drive?

9

they were brand new! I just put in QNAP and found that both have issues.