WD Passport won't unlock after Mac OS update!

I recently upgraded to The Catalina Operating System. Now, I can’t backup with my Passport ( specifically designed for Mac.) I get a message that my backup disk is not encrypted. No, my Passport HAS been encrypted in the past. I’m thinking it is a problem with the new Catalina system. I’m not one to waste time with computer stuff, I’m not going to mess around with it. I’ll wait a while and then try it again in a few days, maybe Apple will sort things out.

Same problem here

There must be a solution to this. If not, I hope that they solve this.
I have my whole life on that hard drive :frowning:

My Passport device is a bit old so I can’t work out from the WD downloads section if there’s a software update or not? Do WD respond to this forum?

Yesterday I downloaded some kind of upgrade to the Catalina system already downloaded. Still no luck, can’t backup with my Passport. Still get a message “Device has not been encrypted.” Wrong, it has been. Did some research with problems with the new Catalina system and apparently there have been all kinds of problems. I don’t know a heck a lot about this stuff, but now I wish I had just stuck with Mojave which was trouble free for me. Hopefully Apple is on it and the bugs will get worked out soon.

After doing some more research, the problem might be on WD’s side. Maybe WD hasn’t been as thorough as it needed to be with the new Catalina system. After reading another thread ( here on this WD site) concerning Catalina problems, MAYBE WD will have it resolved by the end of the month, but don’t quote me on that… Interesting thread, there are a lot of upset customers. Again, I don’t know a heck of a lot about this stuff.

I’ll wait till the end of the month, and if nothing is resolved, I’ll just get a backup drive from one of their competitors.

I’ve got some good news!

Here’s a link to the WD security download for Mac: https://support.wdc.com/downloads.aspx?p=172#ctl00_WD_rpSoftwareMac_ctl03_lbtnExpand

I can confirm that WD Security is installable AND does work on MacOS Catalina on MacBook Pro (late 2014) models!

Install WD security and run the app. When prompted, plugin your Passport. It will then prompt you to enter your Passport password. From there, you’ll be greeted with options to update your security settings which include options to (1) remove your password, (2) set a new password, (3) add auto-unlock to your computer, and a few other items.

Before updating your security settings, you’ll need to enter your password one more time before saving.

I just did this and my drive works again on Catalina!


Thanks so much matey! All good now :slight_smile:

1 Like

That worked!

1 Like

Hi DaveyJake,
Do you by any chance know if it s safe to upgrade WD: Security, Drive U. and Discovery yet still staying with Mojave? Will the new entire WD upgrade work with Mojave system?

Glad I found this community this solved all my problems.


It didn’t work! The security app says that I have to unlock the drive to continue.
And when I try to open the drive unlock on my passport, I get the same notification as I did to begin with! :frowning: Any suggestions?

Dear Michael86,
I had the same issue. This solved the problem. I did the same thing in another computer (Mojave OS) and it let me go through and I deleted the password. Then my hard drive started working in Catalina OS. Hope this helps

Thank you for your reply:)
But I’m not quite sure I understand your suggestion?
Can you please explain a litte bit more detailed?

I only installed the latest WD Security on my system and none of the other apps. Sorry, I do not.

  1. Install WD Security using the link I gave you.
  2. After you install WD Security, open the app.
  3. When prompted, connect your passport to your laptop.
  4. Upon connecting, you should be met with a window that tells you to select your device.
  5. When selected, click next and you’ll be asked to enter your password to passport.
  6. That should take to the security settings area where you can remove your password from your passport.

hi there. i have the same problem. i installed the security and update, it asks me to unlock the device so it can update but it won’t let me type the passcode, it stills says it needs to be updated. i need the files, they are from work, i don’t know what to do. please i would love to get help!!

For now till WD update the driver: Get ONYX software. Run its basic cleanup and your Passport will probably mount.

when I install wd security and open the app and when I open the app it will just direct me to a choice on "uninstall app?’

I tried doing what DaveJake suggests a couple of times and still no luck. Currently have Catalina 10.15.1 and still can’t get my Passport to backup. Ended up getting a Seagate external drive and after fumbling around for a while got it to backup. The Seagate can work with either Windows or MAC, you have to format the thing for MAC. There are instructions on Seagate’s web site walking you though it. Took 3 hours to back up my stuff from my MacBook Pro but then to back up a lot of GB that’s to be expected I guess.

1 Like