My Passport Drives No Longer Mount in Mac OS

I have two My Passport drives that no longer mount when my Mac reboots and the passwords are entered. I can not mount them manually as well. They both were working fine until the latest OS update from Apple. Also, the drives do not work on any of my kids Macbooks as well so I am convinced it has to do with the latest update from Apple since all of our Macs were automatically updated. If anyone knows how to fix this issue, please share.

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I’m also having this issue (thank the gods it’s not just me). I’ve got 2 4TB drives reformatted to Mac, one connected to my TV and the other used as a Mac back up. I just bought a new MacBook Pro and figured I’d be fine with an adaptor (I’ve been using this drive with IOS 13 on my iPad for months with no issues).

However after trying to get it to work on Catalina, with an adaptor, my HD won’t mount on either my new USB C MBP OR my current 2013 MacBook Air. It does however continue to be recognised and work with both my iPad and my Samsung TV.

I attempted First Aid using both Macs and while the disc was recognised (and greyed out), the First Aid failed both times. I’ve attached the info and hope someone knows what’s going on.
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I’m terrified I’m going to lose one of my HDs…

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Does anyone ever get a solution to their problems with WD Passport drives here? My Passport worked until I restarted the computer once, now WD Discovery is of no use. Diskutil hasn’t helped.Maybe conflict with Paragon on my two Seagate remote drives? Can’t get all 3 to R/W at the same time.

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Hi, did you receive support from WD? I believe you are right, something happened with Apple that is not recognizing the drives. The drive I have was functioning alright, and it was never dropped or exposed to anything harmful. I believe this is a software related issue with the Mac drivers.

No nothing. I was actually playing around with it today to see if I could get it to work again and no luck. I think I am going to have to spend the money on software to salvage the data on the drives and then reformat the drives. It’s a shame because both drives failed and this experience with WD has caused me to buy a Seagate drive to replace the 2 WD drives I already owned. And by the way, no issues with the Seagate drive at all.

Thanks for sharing!.. What salvage service are you planning to use?, I feel uncomfortable handing my drive to an external service. Have you done this before?

iBoysoft has a recovery tool where I can get my files back but they charge $90. Looking to see if there are other options. I know if I bring it somewhere it will likely cost me more than this and there is always the risk that the techs may not be trustworthy.

I have the same feeling. Thanks for your reply!