I have a 2017 MacBook Pro with the most recent Catalina OS. Before I had updated to the Catalina, my WD My Passport Essential Drive could mount, unlock successfully (Driveunlock function worked), and I could access all my important documents. However, after updating to Catalina, I could still mount My Passport Drive, but it would not unlock because it said that my DriveUnlock needed to be updated. I tried to unlock My Passport Drive on another person’s Mac (earlier OS version before Catalina) and I could easily unlock and access my drive. But I need this work for my Mac.
Here is what I have tried already with no success:
- I have installed the latest versions of WD Utilities, WD Security, and WD Discovery. None of these would recognize my WD Passport Drive after it was connected (it was shown to be mounted in the Utilities for MAC).
- I’ve attempted to reach out to WD support but I only got automatic/generic FAQ responses. Nothing to help my unique situation.
- I have tried to ‘repair’ My Passport drive through Mac Utilities but the ‘repair’ option was greyed out and would not work.
- I have searched far and wide for a DriveUnlock update with no success.
Basically, nothing will work to unlock my WD Drive on my Mac because the DriveUnlock needs to be updated and there is no compatible DriveUnlock update available from what I have seen. I have spent hours…days…trying to figure this out.
Please help!!! I will really really appreciate it! Thank you!