I used a USB WD passport to download files from my old laptop. When I tried to restore the files to my new laptop the software won’t load. The passport is visible in File Explorer and the operating software is visible. But when I try to load the software I get a 'blue screen" saying there’s been a problem and the laptop reboots. This happens with all of the software, the drivers, the discover, etc. I tried both the online and offline methods.
I searched for this problem on the FAQ page and it recommended a Microsoft registry repair program. I ran that and it found no problems.
Any suggestions?
Thanks, Jim
Just some more details. When I try to load the software I get a VIDEO DXGKRNL FATAL ERROR. I’ve checked to be sure my drivers are up to date and they are.
Hello JimJimmy,
Maybe you should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en
