Passport won't launch


#1

Help!

I’m trying to retrieve files from my passport external drive.  I’m using Windows XP.

I plug Passport in and all that comes up is a prompt to unlock my drive.  I do that and nothing else happens.  No prompts to extract files. 

Tried:

* Updated all Window updates

* Updated Firmware

* Windows .NET Framework Download

* Tried to update WD Software (getting run time error .NET)

I can click on My Computer and clicl on passport and see all of the files. 

This is so frustrating.   Please help!