Wd passport not able to install

[Billy3]

I just recently bought wd passport external drive 2TB, why can’t be installed in my comp, iam using window 10,

another thing, i just use this my wd passport external drive to keep some file, if later on i installed and succes, will my file will be lost ?
thank you

[riyan_shaik]

Hi @Billy3
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Western Digital Support | Western Digital